Saturday, 12 December 2015, VTC&CCC received a voice mail from a gentleman in Phoenix, Arizona who wished to recount his horrible experience with Tim Carroll and Carroll Custom Cadillac.
Larri B.
Phoenix, Arizona
2001 Cadillac STS
"I was reading your blog and everything you put in there -- Exactly what happened to me. Word for word."
"I shipped it down to him, the car was running. [Tim Carroll] was able to drive it off the trailer, but after six months, he actually had to push it on the trailer to send it back up up here because he couldn't get it to start."
"I'm really sorry that someone else got taken like I did."
"I sent it in the beginning of February (2015) and went through the whole rigamarole of texting him, calling him, not there, no response and at the end [Tim Carroll] said that I was putting to much pressure on him and I needed to make arraignments to get my car back."
"When I got my car back, my tail lights were all cracked, the Northstar cover for the top of the engine -- not there."
Larri told me that Carroll had had his Caddy from 16 February - June 2015.
Since getting his Caddy back, Larri told me that he has had it two different "mechanic's places to see if anybody could figure it out." Meaning figure out just what Carroll did to his Caddy and believes that he will wind up having to have the engine completely torn down.
Larri told me that the car "turns over, gets fuel, won't start."
Tow to Texas and tow back to Phoenix, $1,600. Paid Carroll $5,500 in cash. and loss of car (value unknown) but out $7,100 minimum plus loss of car (had to buy another car) and more mechanic work. Maybe out $10,000 an counting. "It's just so frustrating." Larri told me.
"I saw your blog and it was like oh my God. It was like talking to somebody in the mirror."
Larri said that the head gasket in his Caddy was blown was the reason he sent it to Carroll but it was running. Got the Caddy back and not only was it not running but it appeared that Carroll had apparently vandalized it too.
Larri told me that he had noticed that Carroll's Youtube videos and Facebook posts weren't consistent. In other words he would say one thing one time and the opposite thing the next.
Larri told me that he asked Carroll for pictures of his car as the work progressed but he never would send any. "Show me pictures of my car there with the engine out of it, instead of showing me pictures of an engine on an engine stand and a mangled up y-pipe that Carroll probably did himself."
Larri told me that he has saved and printed out all the text messages he had with Carroll and looking back it was just "story (excuse) after story."
As expected, Carroll uses wiring issue excuse. Everyone I've talked to has mentioned this
Larri said that by this time "supposedly Carroll had replaced the computer twice, still wouldn't start, and then supposedly after that he had a buddy in the 'Cadillac Garage' there in town (Princeton, Texas) who was a tech expert, supposed to be the 'wizard of Northstar and Carroll took it there to the 'Cadillac Garage' and it ended up sitting there for a week, he couldn't figure it out either."
Larri told me he suspects that Tim Carroll has been able to get away with this for so long is because he takes in cars from out of state and its too much a hassle for the owners to do anything.
Larri said that we need to stick together and see if we can't figure something out to put a stop to this.
UPDATE: 08 September 2016. Spoke by phone on Tuesday, 06 September 2016 with Larri from Phoenix. As reported above, when he received his Cadillac it would not start. He took it to two mechanics and had to pay them to diagnose it, the diagnosis of which was that they didn't know what was wrong. Larri found a third mechanic, experienced with the Northstar System who discovered that Carroll had installed the wrong cam shaft.
Larri said that it cost him an additional $4,000 to repair the damage done by Carroll. Including having to replace the rear brake lights which were cracked from Carroll pushing against them with something like the front bumper of his truck and he had to replace the Northstar Engine Cover which Carroll kept and never returned.
Larri told me that after he got his car running again he phoned Carroll one day. No one answered the phone. Larri said he left a voice message for Carroll telling him he put the wrong cam shaft in his car and what all he was out and that he wanted to settle it. Carroll never returned his call.
Larri's experience does end on a good note and in my opinion, a testament to the Northstar Engine. Late June, early July, 2016, he took his Caddy on a 6,000 mile road trip. From Phoenix, to Baltimore, Maryland, down through Virginia to South Carolina and back across the country to Phoenix. The alternator went out on the trip but he didn't attribute this to Carroll.
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